Privacy Policy

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

• Full name
• Mobile/WhatsApp number
• Email address
• Billing address
• Shipping/delivery address
• PIN code
• Order details
• Payment-related information
• Information you provide when contacting customer support

We collect only the information reasonably required to process your orders and provide
our services.

Device & Website Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Website interactions
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and communicate order details
• Process payments
• Provide customer support
• Send order updates through SMS, WhatsApp, or email
• Respond to enquiries and requests
• Improve our products, website, and services
• Prevent fraudulent or unauthorized transactions
• Maintain website security
• Send promotional offers and marketing communications where permitted
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers
such as Razorpay or other payment gateways enabled on our website.

Mana Telugu Foods does not intentionally store your complete debit card, credit card,
UPI PIN, CVV, or banking credentials on our website.

Payment information is processed securely by the respective payment service provider
according to its privacy and security policies.

4. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers when required to operate
our business, including:

• Payment gateway providers
• Courier and delivery partners
• Website hosting and technology service providers
• WhatsApp, SMS, and email communication service providers
• Analytics and website security service providers
• Advertising and marketing service providers, where applicable
• Government authorities or legal agencies when required by law

5. WhatsApp, SMS & Email Communications

If you provide your mobile number or email address while placing an order or contacting us,
we may use these details to send:

• Order confirmation
• Payment confirmation
• Order processing updates
• Shipping and delivery updates
• Customer support messages
• Important service-related notifications

You may request to stop promotional communications at any time.

6. Cookies

Our website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Remember your preferences
• Improve website functionality
• Understand website traffic and usage
• Improve our services
• Support analytics and marketing activities

You can control or disable cookies through your browser settings. However, disabling
certain cookies may affect some website functionality.

7. Analytics & Advertising

We may use third-party analytics and advertising services, such as Google Analytics,
Google Ads, Meta/Facebook Pixel, or similar technologies, to understand website usage
and improve our marketing.

8. Data Security

We take reasonable technical and organizational measures to protect your personal
information from unauthorized access, misuse, alteration, disclosure, or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be
completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete your orders
• Provide customer support
• Maintain business and transaction records
• Meet accounting, tax, legal, and regulatory requirements
• Resolve disputes
• Prevent fraud and maintain security

10. Children’s Privacy

Our website is not specifically intended for children. We do not knowingly collect
personal information from children without appropriate parental or legal consent.

11. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media
platforms, or other external services. Mana Telugu Foods is not responsible for the
privacy practices or content of third-party websites.

12. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information,
including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for certain communications
• Opt out of promotional communications
• Raise a privacy-related complaint

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business,
website, technology, or applicable laws.

Any changes will be posted on this page with the updated “Last Updated” date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the
handling of your personal information, please contact us.