Shipping & Delivery Policy

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing
your order.

Orders are generally processed within 1–3 business days, subject to
product availability and order volume.

2. Shipping & Delivery Time

After dispatch, delivery time may vary depending on the destination, courier partner,
weather conditions, holidays, transportation conditions, and other factors.

Estimated delivery time is generally:

• Andhra Pradesh: approximately 2–5 business days
• Other locations in India: approximately 3–7 business days

These are estimated delivery times and are not guaranteed delivery dates.

3. Shipping Charges

Shipping charges are calculated based on the applicable delivery location, order value,
product weight, and shipping conditions.

The applicable shipping charge, if any, will be displayed during checkout before you
complete your order.

4. Free Shipping

Mana Telugu Foods may offer free shipping on eligible orders based on promotional offers,
order value, destination, or other applicable conditions.

Any applicable free-shipping offer will be displayed on the website or during checkout.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address,
including:

• Full name
• House/Flat number
• Street/Area
• City/Town
• District/State
• PIN code
• Valid mobile number

Mana Telugu Foods is not responsible for delivery delays or failed deliveries caused by
incorrect or incomplete address information provided by the customer.

6. Courier & Delivery Partners

Orders may be delivered through third-party courier and logistics partners selected by
Mana Telugu Foods.

The courier partner may contact you using the mobile number provided during checkout for
delivery-related communication.

7. Tracking Information

Where tracking is available, we may provide tracking details through email, SMS, WhatsApp,
or other communication channels.

Tracking information is provided by the courier partner and may take some time to update
after dispatch.

8. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

• Severe weather conditions
• Natural disasters
• Transport disruptions
• Courier operational issues
• Public holidays
• High order volumes
• Address or PIN code issues
• Government restrictions or unforeseen events

We will make reasonable efforts to assist customers in case of delivery delays.

9. Failed Delivery Attempts

Customers should ensure that someone is available to receive the order at the delivery
address.

Delivery may fail due to:

• Customer not being available
• Incorrect or incomplete address
• Incorrect mobile number
• Customer refusing the delivery
• Customer not responding to the courier
• Repeated delivery attempts being unsuccessful

Additional shipping charges may apply if an order needs to be re-dispatched.

10. Damaged or Leaking Package

We take care to pack our products securely before dispatch. However, if your package
arrives damaged, leaking, or appears to have been mishandled during transportation,
please contact us within 24 hours of delivery.

Please provide clear photographs of:

• The outer package
• Shipping label
• Damaged product
• Any leakage or visible damage

After verification, we may provide a replacement or refund according to our
Refund and Returns Policy.

11. Wrong or Missing Product

If you receive a product different from what you ordered, or if an item is missing from
your order, please contact us within 24 hours of delivery.

Please provide your order number and photographs of the received package and products so
that we can investigate and resolve the issue.

12. Delivery Areas

We currently deliver to serviceable locations within India where our courier partners
provide delivery services. Delivery availability may vary depending on the PIN code.

13. Food Products & Delivery

Our products are food items and may contain ingredients such as oil, spices, nuts, or
other ingredients depending on the product.

Customers should inspect the package upon delivery and store the products according to
the storage instructions provided on the product packaging.

14. Order Cancellation After Dispatch

Once an order has been processed, packed, or dispatched, cancellation may not be possible.
Please refer to our Refund and Returns Policy for more information.

15. Contact Us

If you have questions about your shipment or delivery, please contact us with your
order number.