Refund and Returns Policy

1. Returns of Food Products

Due to food safety and hygiene reasons, we generally do not accept returns or exchanges
for food products once they have been delivered.

However, if you receive a damaged, leaking, incorrect, or defective product, please contact
us within 24 hours of delivery.

2. Eligible for Replacement or Refund

You may be eligible for a replacement or refund if:

• The product received is different from the product ordered.
• The product is damaged during transportation.
• The package is leaking or seriously damaged upon delivery.
• The product is defective or has a genuine quality issue.
• The product is missing from your order.

All replacement or refund requests are subject to verification by Mana Telugu Foods.

3. How to Report a Damaged or Incorrect Product

If you receive a damaged, leaking, incorrect, or defective product, please contact us
within 24 hours of delivery.

Please provide:

• Order number
• Your name and mobile number
• Clear photographs of the product
• Photographs of the packaging and shipping label
• A brief description of the issue

This information helps us investigate the issue and provide an appropriate resolution.

4. Products Damaged During Delivery

We carefully pack our products before dispatch. If a package is damaged or leaking during
transportation, please take photographs of the package before opening or immediately after
receiving it.

After verification, we may offer a replacement or refund depending on the circumstances.

5. Wrong Product Received

If you receive a product that is different from the item you ordered, please contact us
within 24 hours of delivery.

After verification, we may arrange a replacement with the correct product or provide a
refund, as applicable.

6. Refunds

If your refund request is approved, the refund will be processed using the applicable
payment method used for the order, where possible.

Refund processing time may vary depending on your bank, card issuer, UPI provider,
or payment gateway.

We will initiate the refund after the request has been reviewed and approved.

7. Order Cancellation

Orders may be cancelled only before they are processed or dispatched.

Once an order has been prepared, packed, or shipped, cancellation may not be possible.

8. Cancellation After Dispatch

Once an order has been dispatched, it cannot normally be cancelled because the product
is a perishable food item and has already entered the delivery process.

9. Incorrect Address or Customer Unavailability

Customers are responsible for providing a complete and accurate delivery address and
contact information.

Mana Telugu Foods is not responsible for delivery failure caused by:

• Incorrect or incomplete delivery address
• Incorrect mobile number
• Customer not being available to receive the order
• Customer refusing delivery
• Repeated failed delivery attempts

Additional shipping charges may apply if the order needs to be re-dispatched.

10. Taste and Personal Preference

Refunds or replacements are generally not provided for personal taste preferences,
changes of mind, dislike of spice level, or similar reasons, provided the product was
delivered in good condition and matches the order placed.

11. Shipping Charges

Shipping charges, where applicable, may not be refundable unless the refund is due to
an error attributable to Mana Telugu Foods or another approved reason.

12. Refund Processing Time

Once a refund is approved, we will initiate the refund within a reasonable processing
period.

The actual time for the amount to reflect in your account depends on your bank,
card issuer, UPI provider, or payment gateway.

13. Non-Returnable Products

The following products are generally non-returnable due to food safety and hygiene:

• Pickles
• Podis
• Snacks
• Ghee and food products
• Other edible products

14. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds,
please contact us.